Signature Custom - Tenor Saxophone - RAW

1.On arrival, every saxophone is checked & adjusted in-store. This is essential as every sax requires some attention after it’s long journey from the factory.

2. Once sold, every saxophone is checked & regulated for a second time as the set-up can be affected by the new materials expanding & contracting according to environmental conditions.

3. New saxes purchased from us can be returned within a year for a FREE check over and adjustment.

UK Postage  -
Royal Mail First Class (Default Shipping) aims to deliver within 1 to 3 days of postage. All Saxophones are posted FREE via an overnight courier (excluding hire saxophones)

UK Special Delivery (Next Day) - 
If your order is placed before 2pm and is in stock we promise to deliver next day. If an Item is not in stock we will refund your additional postage costs and deliver as soon as the goods are available.

EU Postage  -
Anything under 2kg ships in the regular mail. Orders amounting to over about £50 ship using a signed for and, if necessary, insured postal service. Orders over 2kg ship with various courier services- again, usually UPS or Fedex.

Rest Of The World -
Any order under 2kg ship in the regular mail (unless otherwise requested at time of ordering). Higher value shipments go using a signed for and, if necessary, insured postal service. Heavier items ship by courier- again, we tend to use UPS or Fedex. Please note that, should you want smaller orders by courier (an advisable security measure in some countries) please specify clearly when ordering- this will, obviously incur a higher shipping price which we may have to cover by sending a paypal invoice.

Do note- any order which has shipped with tracking- the full tracking information can be checked using the ‘my orders’ section on our website (a link is on your initial order confirmation)

We deliver your order right away. Orders received before 2pm are normally shipped the same day. International orders are generally received in under 7 days. We have a massive selection of goods, although If your item is not in stock, we will back order it for you. You will always be emailed with the option to choose an alternative or cancel your order if you would rather not wait.

EU Returns Policy - Online & Telephone Sales

14 days cancellation, commencing from when your goods are received.

There is no automatic right of return where hygiene issues are relevant such as used mouthpieces & reeds. A full refund will be made including standard postage as stated on our website. The cost of any customer selected non-standard delivery option will not be refunded. Eligibility for a full refund requires that the returned goods must be received in a brand new and saleable condition. Deductions will be made from your refund where there are marks, damage, wear, missing or damaged packaging etc. The customer is liable for the cost and safe return of the goods. Please email help@sax.co.uk or phone 01892 662533 for an estimated return cost.

Refunds will be made within 14 days of notice of cancellation and only when returned goods have been received by Sax.co.uk

SagePay

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

PayPal

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk