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What our customers say..................................
A selection of emails from our customers.
(all 100% genuine unsolicited letters)
These customers have all given their
permission for you to e-mail them for a reference.
Although we are UK based you will see we successfully
ship worldwide.
Many thanks to all those who take time to write - we
really appreciate your feedback.
From: "andy"
andymullin@
To: <help@sax.co.uk>> Sent: Saturday,
September 04, 2010 10:23 AM
Subject: Re: Order Number:
AM637410001827
Hello
just a few lines to thank you for the
quick delivery of my Yanagisawa
A9937 Solid Silver alto.
(AM637410001827)
i ordered it on the 2nd of sept about
10:30 am and it was here in Sweden
at my front door on the 3rd by 14:00.
It is truly a magnificent instrument
Aesthetically and mechanically. The
intonation is spot on.
It has good resistance but maintains
flexibility .
I love the sound it is far more
interesting than my old Buffet series
400 It must be due to the silver.
It is the third sax i have ordered
from you. I have a selmer SA8011
tenor and a yamaha Custom YSS875EXHG.
In all three cases the instruments
where well set up and delivered it
appears by rocket power.
Many thanks
Andy
Name:GRAEME TURNER
Email Address:graemeturnersax@
Message:Hi Phil and team,
I'm not usually one for writing in to
comment on things, good or bad, but
the purchase of a new Rampone copper
straight soprano from you guys
recently has waranted the
effort a hundred fold.
Simply, it looks spectacular, feels
spectacular, blows spectacular, and
after 46 years on this planet, 38 of
which I've spent with numerous
saxophones strapped round my neck,
blowing in over 40 countries worldwide,
it's the best horn I've ever
purchased!!!
I picked it up from your great new
london store a few weeks ago, and it
went straight on the gig I had that
night, to be fired in anger. The
amount of compliments it illiceted
from the guys in the band and punters
alike, really amazed me. I'm now on
gig 16 and not only do I keep picking
it up to blow it, but the compliments
are still coming. I've also had it
in the studio on an album session and
it sounded fantastic.
Please pass on my gratitude to
Rampone, whatever they are doing to build
horns like this, I take my hat off to
them. This is the soprano ive been
waiting for, move over Yanigiswa
there's a new kid on the block!!!
Ahhh thats better!
Graeme Turner
From:
"Szymon Lukowski"
<szymonlukowski@
To: <help@sax.co.uk>
Sent: Tuesday, May 11, 2010
9:34 AM
Subject: Package
has arrived :)
Hello
sax.co.uk team,
I'm
very pleased to tell you
that the package with
Yanagisawa neck and other
accessories has arrived
yesterday evening. The new
neck has dramatically
opened up the sound, making
it more even in the whole
register :). I had it
with my alto on a jam
session yesterday, and even
my bandmates (who are
really deaf in terms of
saxophone sound ;)) noticed
the difference :).
Shipping was just lighting
fast - not even the whole
week!
Thanks a lot
for your great work, I hope
that we'll be able to do
business
once again :).
Best regards,
Szymon
Lukowski
soprano, alto &
tenor saxophones
From:
ColPierce@
Sent: Saturday,
February 20, 2010 12:45
PM
Subject: THANKS
FOR YOUR HELP & PROMPT
SERVICE
Dear Sax.co.uk,
Just a quick line from a
complete beginner to thank
you for the assistance I
received by using your very
helpful, well set-out &
user-friendly website,
followed up by
your excellent service when
I ordered some reeds & a
basic DVD to start me off
(delivered promptly by 1st
class and at minimal charge
to boot).
I found your website by
typing "Saxophone" into
AOL's search engine and I'm
very glad that I did so. I
hope to call into the
Denmark Street shop next
week during a very rare trip
to the Capital.
Would you by any chance you
know of a similar site/shop
relating to Trumpets,
which I've been playing on &
off for over 40 years?
Whatever searches I've tried
on Trumpets, Cornets,
etc, find mainly American
sites and I don't seem to be
able to find anything as
helpful as your Sax site.
Keep up the good work,
Colin Pierce, Formby,
Merseyside.
From: Tessa de
Moulpied
Sent: Friday,
February 19, 2010 2:12
PM
Subject: Thank
you
Hi Jim
Just
wanted to say thank you to
you and team for all the
help you gave us when
purchasing our Pink Trevor
James Sax. Despite the
original problems with the
Saxophone you had in stock
the service you gave us
was genuine,
helpful and excellent. I can
not thank you enough for
arranging a Saturday
delivery, it arrived in
perfect condition by 10.30
and my daughter was thrilled
and amazed with her present.
I can
not thank you enough and
would highly recommend your
services to anyone, and will
most definitely shop with
you again.
Kindest
regards
From:
morristraduction
Sent: 10 February 2010
19:24
To:
london@sax.co.uk
Subject: Mouthpiece
Hi
there
Just to say thank you
for your excellent
guidance and insight
during my recent trip
back to buy a
mouthpiece. I'm
delighted with the new
sound from the Selmer -
which is just what I
wanted even though I
really didn't have the
words to express it. A
very enjoyable hour
spent at your shop and a
wonderful outcome. Now I
just have to learn to
play the thing....
From: michael turp
Sent: Tuesday, February
09, 2010 8:30 PM
Subject: my Sax
You may not remember me but I
call to see you just before Christmas and left my
nice old Yam T61 with Colin for repair, ( I'll come
to that soon), I have to say that my time at your
store was wonderful, your staff were very helpful in
choosing the right mouth piece for me and so helpful
with the other things, in fact when I bought my last
new car the garage staff have a lot to learn from
you, the next time I am in England I am going to
call just for a coffee and the atmosphere. Colin,
well when I got back down south after Christmas he
met me in Horsham with my much missed Sax and we had
a good chat about it and now I am back in France and
"back at it" it plays and reacts absolutely
fantastic and a special thanks to Colin and all the
team at the store, you have a lifetime customer
(pity I am now 67) but I will use you all the time.
Thanks to all
From: Dag
Veidal
To:
Help@sax.co.uk
24/12/09
thanks
for incredibly fast service, you are even faster than
the Norwegian web stores with your deliveries! I have
never experienced
ANY web shop delivery that fast from anywhere in the
world!!!
I have visited your store in Denmark Street on several
occasions, but
now I'm going to be a regular customer via the web-shop!
Thanks a lot!
Merry Christmas from Norway!
Best regards,
Dag Veidal
From: Nick
Thompson
Sent: Monday,
December 07, 2009 5:43 PM
Subject: Thank
You
Mauriat PMXA-67RUL
Influence & SR Tech. L85
Hi Adrian,
Just catching up with myself
and wanted to drop you an email to say thanks for
the great service. I visited both you in London and
the guys at Crowborough on at least four occassions
before making my final decision and nothing was too
much trouble for you, thanks for your patience. My
sax and mouthpiece set-up is fantastic, although I'm
still getting used to it as it plays better than I
do !
Thanks also to Jules and the
finance team for setting up my Take It Away finance
so quickly.
No doubt see you again next
time I'm in London.
Regards, Nick
Dear
Jim, Jules and Phill,
Our order arrived yesterday and we are absolutely
thrilled, thank you so much. Your professionalism and
kind advice made the purchase an absolute pleasure. My
Runyon Quantum Metal is a real bad boy! It is the
naughtiest mouthpiece I have ever heard. Mind you I
have really cranked it up by leaving the spoiler in, put
on a Hahn synthetic reed and bound it all together by a
Rovner ‘Versa’ ligature. Wow! Such power and easy
blowing, and the top end really screams. It is like
having a ‘Big Bertha’ in your golf bag, ready to bring
out and blow the competition (over indulgent guitarists)
away.
As for the Audio Technica wireless mic systems, we
haven’t had a chance to try them out yet. But with our
new Band’s first concert on Friday, the systems came
with enough time to get them set up properly before we
perform. Should be a real blast.....Bar Walking.....,
anyone? Anyone? Yes...I think so!
Cheers again guys and look out for my order of a
PMT-66RUL in the not so distant future.
Keep up the great work.
All the very best,
Alan
From: TracyTJF77@
Sent: Wednesday, October 21, 2009 2:40 PM
Subject: Excellent service
Dear all,
Just a quick note so say a very big Thank you, for
all the help your team gave us last Saturday in
choosing a saxophone. how patient you all are!
especially as we were last out of the shop.
We initially came in to buy a soprano but after
listening to you advice chose a tenor. We were also
very impressed by the speediness in which you turned
the order around and got the delivery sent to essex
music services the same day. An excellent service
all round and we shall definately be visiting you
again in the future and recommending your services.
By the way Eliza is chuffed to bits with the sax and
has her first lesson on Friday with Geoffrey Wilson.
Thank you again,
Tracy, Ian and Eliza French
----- Original Message
-----
From: Andrew Scrimshaw
Sent: Tuesday, October 20, 2009 1:18 PM
Subject: Thanks
Hi Guys,
ID like to
say a big thanks to the guys in your London store, I
bought my first Saxaphone on December 23rd
2009 and have since gone back for 2 more. After just
10 months of playing I had my first Open Mic Gig
with a band.
Attached
are 2 photos.
19th
October 2010. The Maybury in North London
Thanks
again for your great service and support.
Andy
From:
allenworcester@
To: <help@sax.co.uk>
Sent: Wednesday, October 14, 2009 3:40 PM
Subject: Mauriat Le Bravo Tenor Sax
Dear Bill
Thank you for preparing my horn which arrived
this-morning at 8.00
am!
The instrument plays like a dream, the quality just
oozes out of
the
horn both in terms of sound and appearance.
The "Take it Away" scheme is brilliant - how else could
I have
obtained a horn of such class, and the speed at which
the whole
process
was accomplished was amazing.
Once again, many thanks to you and all your colleagues
at the Sax
company!
Best wishes
Allen Worcester
From: Tilka
Lavrič
Sent: Tuesday, October 06, 2009 7:09 PM
Subject: Re: Order Number: ML126010033587
Dear Jules,
I am writing to express my
gratitude for your suggestion concerning Silver
Selmer I got two weeks ago. I felt a bit sceptic
after seeing the tag "made in Thailand"
But my daughter was today
thrilled by this wonderful present. She is
absolutely happy although she already has a Yamaha
alto sax.
Sooner or later I will buy from
you a tenor sax. You re a trustworthy person and I
hope you have a lot of grateful customers like
myself.
My daughter will get a tenor
sax as a graduation gift from your hands I hope.
Many, many thanks again and
good luck in life!
Tilka
----- Original
Message ----- From: Richard Godley
To: <help@sax.co.uk>
Sent: Tuesday, September 29, 2009 2:35 PM
Subject: Attn: Managing Director, Sax.co.uk
Dear Sir,
I felt the need to thank you and the staff at the
Crowbrough store for their outstanding service and
hospitality that my son Josh and I received when we
came down at the weekend to buy him a Tenor. Nothing
seemed to be too much trouble, they were
helpful, informative and most of all made it fun, a
day to remember for both Josh and me.
We have received the Sax today, when he gets home from
school there will be one happy little boy.
Again Many many thanks for making it a painless
experience, I will be recommending you to the head of
music at the school.
Your faithfull
Rick A W Godley.
From: Catherine
Hardy
Sent: Thursday,
September 17, 2009 9:02 PM
Subject: Thank
you :)
Hi guys,
Just wanted to say thanks so much for all your help in
choosing my new tenor (I got the beautiful Trevor James
frosted silver one about a month ago) as well as
mouthpiece, reeds, case, etc! The tenor is so
gorgeous- it's literally been turning heads at gigs and
so many people have said they've never seen such a
beautiful sax before, and more importantly the sound it
makes is fantastic too, just what I was looking for! I'm
very very pleased with it, and just wanted to say a big
thanks to all the staff for being so friendly and
helpful as I spent hours going through tons of saxes and
mouthpieces!!
I was so impressed with the range of saxes and
accessories you stock and after 6 years of browsing your
website it was well worth the pilgrimage to the
Crowborough store! I live in hope that you'll open a
shop in the West Country so I can make regular trips!
All the best,
Cat Hardy
----- Original
Message ----- From: "alan widdrington"
To: <london@sax.co.uk>
Sent: Friday, September 04, 2009 8:05 AM
Subject: Your fantastic shop...
Hi all,
We came down from the North East of England last week,
blinking from our coal mines into the dazzling light
reflected from your amazing selection of saxophones!
Thanks to your excellent website I'd been able to do my
homework and narrow down the choice before we
arrived, otherwise I'd have still been there today. Even
so, making a decision was deliciously difficult, but
superbly facilitated by yourselves. Your service was
really friendly, highly knowledgable, very sensitive to
customer needs, and which felt personal: the imperative
for you was less about just selling a sax and much more
about making sure I felt I was buying the RIGHT sax. I
appreciated the unlimited amount of time and space you
allowed me to play them all and make up my mind, with
no pressure (save that of sheer choice!!) and with a
constant supply of instruments to pursue until I found
what I was looking for. You didn't lurk, either, which
can be the case in some shops and which can put a
person off, and yet you were on hand for tips, advice,
suggestions and .....more saxes to choose from! We had a
great afternoon, and took home a FABULOUS Yanagisawa
T902, which is absolutely spot on: the exact sound I
was seeking. Thank you so much for everything.
They were very impressed when we got back down the pit:
had me playing all their favourite Coal Porter
numbers....
Alan Widdrington
From: Chris Cornish
Sent: Thursday, August 20, 2009 12:40 PM
Subject: RE: Order Number: MJ23AH10033278
Dear Sax.co.uk,
About 2 months ago I purchased
a P.Mauriat PMXA-67RUL from your London store.
At the time I was asked to let
you know how I got on generally.
Firstly let me say that the
service and shopping experience was a pleasure.
Having worked in a high end retail outlet and sales
myself I appreciated the time and advice that I was
given (and the coffee).
Having played the saxophone for
17 years this was an exciting shopping trip for me,
investing in a proffessional standard horn after
running my Yamaha YAS-25 into the ground. As a
student the correct investment was vital as I will
be playing this horn for a long time and it marks my
development into more than just a keen amateur/semi
pro musician.
I was given the opportunity to
play all the high end saxophones in the store on a
number of occasions and make an informed choice.
As for the P.Mauriat:
It's a beast. As a funk/blues
and jazz player I wanted a full vintage sound. My
budget wouldn't stretch to a Selmer Mk VI in good
condition and the 67RUL was the closet equivalent I
played (but with none of the footfalls of an old
horn). The new Yamaha's and Yanagisawa's
were predictably well made and had very fast actions
but felt characterless compared to the Mauriat. The
new Selemer's at a grand more
were predictably superb but I couldn't justify the
cost difference given how much the Mauriat offered.
Of course the choice of a horn
is very personal and your set up will alter the
sound considerabley (I play a Meyer 6* New York with
the Vandoren File cut Java's) but having played the
sax now for a couple of months it still amazes
me every time I pick it up. I have gone up in reed
strength and still find it like a wild animal that
needs taming, this is common in guitars but not
saxophones in my experience, it just keeps giving.
Between it's appearance (the un-lacquered finish is
just beautiful and gives it that vintage look) and
deep resonant sound I have found a sax to take me to
the next level (and with a lot of work hopefully
beyond).
Thank you for making the
experience a pleasure. I will
be recommending Sax.co.uk and the P.Mauriat to all
the horn players I know.
Regards
Chris Cornis
Sent:
Saturday, August 15, 2009 11:11 AM
Subject:
SELMER LIBERTY
Good morning. I recently bought a Selmer Liberty
form you in the bronze finish, and I have to say
what a fantastic sax this is. Great look, but
even better sound. The sound is quite dark &
rounded. The action of this sax is also fairly
quick too. I am playing it with a Runyon 7
plastic mouthpiece with a La Voz medium reed and
it has quite a buzz to it. The sax performs very
well through out the register from top to
bottom. I also have a Mauriat PMXT66R tenor & I
only bought the Selmer Liberty alto as a second
low cost instrument to mess about with. The
problem is, im that impressed I can’t put it
down & I prefer playing it to my tenor. I would
recommend this sax at this fantastic price to
anyone who’s looking to learn the sax, or up
grade to a better instrument.
Thank to you all
Wayne Holden.
From:
"Martin Fennell"
To: "'help'" <jules@sax.co.uk>
Sent: Monday, August 10, 2009 6:40 PM
Subject: RE: PMXT-66R
Jules, I recently spent over 3 hours in your store
choosing, with your help, mpcs for both my Alto and
Tenor saxophones. I'm very pleased with both purchases -
V16 ebonite for my Yamaha Alto, and Berg Larsen grained
ebonite for my 66R. Many thanks for your help (and
patience), and what a joy it was to visit your store.
I'll be back on my return visit to the UK next summer! I
also took the opportunity to visit your excellent
Denmark St shop when I
was in London.
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