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Sax Repairs,
Servicing & Customisation
Our sax repair workshop is fully equipped to
breath new life into your sax.
From complete
re-builds of vintage horns to just simple
"on the spot" adjustments, all welcome.
Almost any sax can be made playable again so
if you have an old instrument let us quote
you to recondition it.
When was your sax last serviced?
Even if you
have a modern sax with no immediately
obvious defects you'll be surprised how much
it could benefit from an inexpensive annual
check and adjust. Difficult notes will speak
clearly again, eliminate annoying squeaks
and rattles etc.
Ideally bring
your sax in for a quotation. If this is not
possible you can arrange collection by UPS,
DHL, Parcelforce or any other reputable
courier at their standard charge (plus
insurance).
It is essential you pack
the sax really well mark it "fragile"
and use the couriers insurance.
If it is more
convenient, take your sax to our
London
workshop where full time sax tech.
Mark Bishop will give
you an estimate.
The following
are guide prices only.
For a truly accurate quotation we need to
inspect your saxophone.
A
set-up and adjustment service on a sax used
for student/non-professional use will
usually take 1-2 hours
(costing
£45-£90) and involve the following:
- Checking for
& rectifying leaks: This is the most common
reason for a sax being difficult to play.
- We use
powerful lights to detect any leaks that
show up when the key is depressed
with the lightest touch and adjust it
accordingly.
- Cleaning
sticky pads.
- Checking and
adjusting the fit of the neck/crook & octave
mechanism.
- Checking and
reporting the condition of pads, springs,
corks & felts. If any of these components
require replacing an additional charge will
be made after customer authorisation.
- Checking and
adjusting the mechanical action.
-
Extensively play testing the sax.
A sax used
professionally often requires a more
thorough service involving all the above
plus a full strip down, clean and
re-assembly with replacement of parts as
necessary. Quotations will be provided on
inspection of the sax.
If you wish to
discuss any aspects of repairs, servicing or
customisation please email
our service manager
colin@sax.co.uk or phone 01892 662533.
From:
Jane Marsh
Sent:
25 April 2010 21:27
To: help@sax.co.uk
Subject: Thank you!
Dear
Sax.co.uk,
I just
wanted to say a massive thank you
for your superb customer service and
workmanship. I dropped my alto sax
off, in dire need of some TLC to get
it back to a reasonable playing
condition. The staff were very
knowledgeable and explained what
needed to be done. Although my sax
really needed a complete overhaul, I
was steered away from this as it
would have been more cost effective
to buy a new sax. I didn’t feel at
any stage that I was being duped
into what needed doing, I was guided
all the way and, as it turned out,
the cost of the essential repairs
eventually came to much less than
the maximum I had agreed to pay. All
round an excellent situation and my
sax is even easier to play than I
think it has ever been. I will
definitely be back to you should I
ever need any further repairs (I
also have a tenor sax that needs the
same TLC at some point!). And the
range of saxes you have in the store
is amazing. If I hadn’t been pushed
for time, I could have wandered
around for hours. If and when I
decide to buy a new sax, I will
definitely be visiting you guys.
Thank you
so much for all your help
Regards
Jane
Marsh
Sent: Wednesday, August
27, 2008 12:55 PM
Subject: THANK YOU!!!!
Hi all,
I'd just like to say a huge thank you for
the wonderful job you did, repairing my
sax!
It was in a rather poorly state when I sent
it to you, I must admit I was a little
worried about her future. But it came back
to me in fantastic condition and plays
better than ever.
The customer service I received was second
to none and it was lovely that I had regular
updates and the work was carried out so
quickly.
Within the week I had received it back.
Hopefully I would have to but should the
need arise, I wouldn't hesitate to send it
to you again.
Many thanks once again
Tracy
x
From:
Dan Moors
Sent: Thursday, July 31, 2008
6:38 PM
Subject: Sax Repair 30/7/08 -
Many Thanks
Just a
quick thank you to all at Sax.co.uk!
After
suspecting some of my pads were leaking
I decided it was time to get it serviced
and gave you a call. I was told that it
could be fitted in the same day and
serviced while I waited, which was
excellent!! 2 hours later I dropped it
in to the shop and waited while it was
being done. The service was excellent
and everyone was really helpful and
friendly! While I was waiting I tried
out the P. Mauriat PMXT-500 BX which I
loved...so am now seriously thinking
about getting it!
The
service was very thorough and gave me
bags of confidence that the tech guys
knew their stuff...all in all it made a
huge difference to my sax and it plays
much better now!
Thank you
once again for the excellent service I
experienced
Regards
Dan Moors
From:
Mike Elliott
Sent: Thursday, February 08,
2007 9:53 PM
Subject: YANI 901 Service
Just a
word of sincere thanks for the most
incredible service you have given me. To
have posted my sax on a Friday, had it
checked and tweaked and back to me to
play on the following Tuesday is
unbelievable (but true) particularly
since I live in North Northumberland! I
have traded with many companies
throughout the years in many different
trades but never one like yours for
personal and speed of service. All your
staff deserve to be congratulated for
looking after your customers so well. No
matter where you live, Sax.co.uk is the
place to go if you want a sax and
everything that goes with it. Kindest
regards Mike
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